Custom Painting

By placing an order for a Custom Painting, you accept the terms below.

1. Production time

Each painting is created entirely by hand and takes approximately 2 weeks from the day Kitti receives your reference photo. Larger pieces or compositions with multiple figures may take slightly longer — we'll keep you posted if so.

2. Your reference photo

You are responsible for providing a clear, high-resolution photograph of the subject(s). The painting reflects what is visible in the photo — we can't invent details that aren't there (e.g. faces that are blurred, turned away, or out of focus). For best results, please upload a well-lit photo at least 1500 px on the longer side.

3. Returns & refunds — personalized goods

Because each painting is made specifically for you, all sales are final once production has begun. Refunds and exchanges are not available for personalized commissions. You may cancel within 24 hours of ordering for a full refund. After 24 hours work may have started and the order is no longer cancellable.

4. Damage in transit

If your painting arrives damaged, please contact us within 48 hours of delivery with photos of the damage and the packaging. We will arrange a replacement at no cost to you.

5. Copyright & portfolio use

The physical painting is yours. Kitti retains the copyright to the image and the right to photograph the finished piece for her portfolio. If you select the Public variant you grant Kitti permission to feature your painting and its timelapse on social media (TikTok, Instagram and similar). The Private variant withholds this permission and your portrait is never shared publicly.

6. Photo submission deadline

Please upload your reference photo within 7 days of placing your order. Orders still missing a photo after 14 days may be cancelled and refunded.

7. Shipping & risk of loss

We pack each painting carefully and ship via tracked courier. Risk of loss transfers to you upon delivery to your address. International orders may be subject to import duties and taxes for which you, the buyer, are responsible.

8. Resale & commercial use

You are welcome to display, photograph and gift your painting. Commercial use (selling prints, merchandise, or licensing the image) requires Kitti's written permission.

Questions? Reach out to [email protected] before ordering.